Give Your Investigators the Power to Act—In One Unified System
Investigators shouldn’t have to leave their case files—or their systems—to act on risk. That’s why we built Actor Actions: a seamless way to go from investigation to resolution, all within Lucinity’s Case Management platform.
Compliance teams told us something was missing. They could spot suspicious activity, document their findings, and escalate—but when it came time to act, they were stuck waiting on other teams or switching tools. This gap between investigation and response created delays and unnecessary risk.
To close that gap, we created Actor Actions—a way for investigators to act on entities directly within the case, without leaving their system.
What It Is and How It Works
Actor Actions allows users to take operational steps—like restricting activity or offboarding a customer—directly from the case view. It is fully embedded into Lucinity’s Case Management system and designed to support both manual workflows and automated integrations.
Key capabilities include:
- Trigger actions such as offboarding, restricting activity, or marking an entity for review
- Access actions directly within the case interface
- Support for GET APIs and webhook triggers for real-time integration
- Full configurability to align with internal processes, naming conventions, and policies
… all within one system!
Why It Matters
Actor Actions turn insights into response. Investigators can take decisive steps the moment they uncover risk, with every action tracked and logged within the case. This shortens turnaround time, improves auditability, and ensures smooth coordination across the compliance team.
Built for the Way You Work
Unlike generic case tools, Actor Actions is tailored for flexibility. You define what actions are available, what they’re called, and how they behave. Whether you integrate them into downstream systems via webhook or use them as part of a manual process, the system adapts to your workflows.
From Insight to Action
Actor Actions adds a crucial layer of operational power to Lucinity’s Case Management. It gives your team the ability to not only investigate risk but to resolve it—quickly, clearly, and in context.
