Delivering Actionable Intelligence for FinCrime
Unified FinCrime: Faster Decisions, Fewer Disruptions
Bring AML, fraud, and sanctions investigations into a single, integrated platform. Eliminate data silos, detect threats more effectively, and resolve cases faster—reducing unnecessary account freezes and transaction delays for customers.
Flexible Case Management, Seamless Experience
Ditch rigid legacy systems and tailor workflows, dashboards, and investigations to your needs. Improve efficiency and ensure faster fraud resolution—minimizing customer frustrations caused by outdated processes and slow responses.
AI + Automation: Faster Investigations, More Efficient Teams
Eliminate hours of manual work with AI-driven insights and robotic process automation (RPA). Automate repetitive investigative tasks, streamline workflows, and free up analysts to focus on high-value decisions— improving overall efficiency.
The Result?
Smarter Case Management: Faster Investigations, Lower Costs, Stronger Trust
Boost productivity, reduce operational costs, and stay compliant with a streamlined, AI-powered case management system. With Lucinity’s Case Manager and AI Copilot, financial institutions resolve cases in minutes instead of hours, reducing regulatory risk and avoiding costly fines. By automating repetitive tasks and simplifying workflows, investigators can focus on real threats—minimizing false positives, reducing friction for legitimate transactions, and ensuring a seamless experience for customers.
Increase Productivity of Investigations
Experience a full case investigation from start to finish using Lucinity's Case Manager
Investigate all types of FinCrime in One Place
Lucinity’s Case Manager empowers investigators with everything they need to resolve AML cases efficiently. Seamlessly integrate alerts from any transaction monitoring system or Lucinity's Scenario Builder into one Case Manager, eliminating silos and manual work.
Lucinity’s Case Manager flags suspicious transactions in real time, holding potential fraud for review before processing. Compliance teams can quickly investigate and approve legitimate payments, preventing fraud without unnecessary customer disruptions. Use our embedded fraud detection partners or integrate your own alerts.
Lucinity’s Case Manager streamlines the investigation of sanctions cases by embedding real-time watchlist screening directly into the platform. Analysts can quickly surface and review matches, with AI-powered insights highlighting key risks and contextual details. Customers can either use our embedded real-time screening partners or send us their alerts.
Like your systems? Keep them. Feed cases from your existing systems directly into Lucinity and streamline investigations with configurable workflows tailored to your needs. With Luci, our AI copilot, investigators benefit from augmented insights and automated tasks, reducing manual effort and enhancing decision-making.
"Lucinity understands a perennial pain point for many firms: the need for greater workflow automation, consistency, and efficiency. It aims to solve these challenges with genuine innovation in contextual GenAI, processes, data enrichment, and integration. Also, it has a highly developed and growing partnership and collaboration network."
Unmatched Configurability: The Perfect Combination of Build & Buy
Configure your investigation pages by simply dragging and dropping. Design the layout to suit your needs by adding sections and widgets that showcase the information you care about most—whether it’s a case overview, linked cases, transaction details, or Luci’s AI insights seamlessly integrated into your case view.
Create personalized workboards by choosing the columns and filters that best suit your needs, making it easy to sort and manage cases efficiently.
Streamline investigations with workflows tailored to your unique business processes. With Luci automating tasks, your team can ensure consistency and focus on managing their caseload more efficiently.
Effortlessly filter cases to match your preferences and save those filters for a consistent view every time you log in. Lucinity’s intuitive filtering makes it easy for analysts to find the information they need, streamlining the investigation process.
Regulatory Reporting
Escalate suspicious cases to the next level
Ensure timely, accurate reporting and reduce regulatory risk with seamless SAR filing directly from Lucinity’s Case Manager. Our unified interface streamlines case review and submission, minimizing errors that could lead to fines or reputational damage. With AI-generated narratives, clear SAR previews, automated XML generation, and case escalation workflows, your institution stays compliant, avoids scrutiny, and reinforces trust with regulators, customers, and stakeholders.
Get it Done in Bulk
Efficiently action cases in bulk, saving time and streamlining workflows. With just a few clicks, you can claim, close, assign, or merge multiple cases at once, ensuring tasks are handled quickly and consistently.
Centralize Customer Communications
Keep all case-related communications—emails, RFIs, phone calls, and notes—in one platform, reducing unnecessary follow-ups with customers. Investigators get the full context instantly, allowing them to resolve cases faster without repeatedly asking customers for information. This means fewer delays, less frustration, and a smoother, more seamless experience.
Obtain a Snapshot View of your SLAs
Integrated directly into Lucinity’s Case Manager, you can set and track SLAs while monitoring key metrics like time elapsed, SLA breaches, and workload distribution. Configurable workboards provide management with complete oversight, helping keep your team on track, balanced, and aligned.
Take Control of Quality Assurance
Lucinity’s Quality Assurance tool is a comprehensive tool that allows you to review investigations and ensure consistent standards across the board. Features like Four-Eye Review, Blind Review, and configurable checklists streamline assessments.
Never Miss an Explanation to the Auditors
Welcome to the glassbox. Lucinity’s audit log provides full transparency, tracking every action in a case while clearly distinguishing between human and AI decisions. Build trust with customers and auditors by offering secure, explainable investigations—no black box. Demonstrate compliance with confidence and reinforce your institution’s credibility.
Integrated into your Existing Systems
Lucinity’s webhook capability ensures seamless communication between our platform and your systems in real time. When actions occur in Lucinity—such as claiming a case, updating its status, or clearing a transaction—you can receive instant notifications via webhooks. This allows your systems to act immediately, such as releasing a payment or escalating a case, keeping all systems in sync.
Powered by Luci AI Copilot: Faster, Smarter Investigations
Seamlessly integrated into Lucinity’s Case Manager, Luci AI Copilot automates manual tasks, accelerates case resolutions, and enhances decision accuracy—helping financial institutions boost productivity, reduce costs, and stay compliant while ensuring a seamless customer experience.
Benefits at a glance
Signals
Consolidate all your signals in a single platform, whether they are 3rd party alerts or suspicious activities. Prepare and organize them for a streamlined case review.
Detect, Enhance, and Seamlessly Integrate
- Consolidate Signals for Enhanced Efficiency: Bring together a wide range of signals in one platform, including transaction data, email correspondence, fraud and sanction alerts, and more.
- Comprehensive Visibility: Gain full insight into each case as Lucinity connects alerts to their relevant entities, enhancing your investigative tools.
- Effortless Integration: Integrate Lucinity's solutions smoothly with your existing infrastructure, ensuring easy and efficient signal generation.
Action, Audit and Tailor
- Real-Time Action: Act swiftly in urgent situations like fraud with immediate alert handling.
- Full Audit: Enjoy hassle-free compliance—every action is fully audited, from signal to resolution.
- Configurable: Configure how you want to interact with your signal, what data to show, how to present it, the workflows around them etc.
Investigations
Lucinity automates alert-to-case transformation, slashing investigation time from hours to minutes. Our user-friendly platform ensures all crucial information is readily available, empowering your investigators to make faster, smarter decisions.
Elevate Your Investigation Process
- Context-Rich Cases: Access all needed context in one platform, there is no need for multiple system switches.
- Investigation Co-Pilot: Automates summarization, file processing, diverse skills, lookups, and explanations for streamlined investigations.
- Effortless Review Management: Easily add signals or communications to cases for efficient reviews."
Empower Collaboration and Control
- Audit & Control: Ensure transparency and security with robust audit trails, detailed logs, and configurable access controls.
- Adaptive, Collaborative Workflows: Configure your investigative workflows with options to split, merge, or delegate tasks, enhancing team efficiency and collaboration.
- Evolving Intelligence: Continuous improvement through user feedback, secure document attachments, and third-party insights for oversight.
Regulatory Reporting
Simplify your path from detection to reporting, suitable for any jurisdiction. Our system tracks every step – from signals to final decisions – ensuring efficiency and clarity in your regulatory compliance
Comprehensive Reporting Simplified
- Versatile Reporting Choices: Create diverse reports such as Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and more.
- Straight Through Filing: Connect directly to FinCEN, NCA, and some GoAML jurisdictions using our API, and manage submissions, responses, and status changes.
- Manual Filing: When regulators don't offer API integrations, generate pre-formatted XMLs and export directly from our platform for submissions.
Tailored Reporting Made Easy
- Seamless Detection to Submission: Smoothly transition from detection to regulatory submission. Enhance consistency, reduce errors, and gain complete traceability of each case.
- Flexible Integration: Use Lucinity's Regulatory Reporting as an extension or standalone feature. Our platform flexibly adapts to your needs.
- Tailored for Every Jurisdiction: Adjust reporting to meet jurisdictional requirements. Ensure accurate, consistent, and tailored submissions to meet specific regulatory standards.
Workflows
Improve financial crime prevention with our workflows. Customize each case's steps and phases to match your team's methods, making your process faster and more efficient.
Tailored Workflow Efficiency
- Streamline Investigations with Structured Phases: Enhance your investigative efficiency by adopting a clear, step-by-step approach with defined steps and phases.
- Configrurable Workflows: Ensure consistent process enforcement with adjustable workflows and diverse view options.
- Strategic Data Insights: Leverage aggregated data for informed decision-making and optimal resource use, maximizing operational impact.
Enhanced Team Dynamics
- Team Management Made Easy: Manage teams more efficiently with tools for configuring work assignments and precise performance tracking.
- Smooth Team Collaboration: Facilitate seamless team handovers and parallel actions in workflows, tracked in an audit log.
- SLA Management: Keep on top of SLA compliance with visual task prioritization, ensuring timely adherence to regulations.
Quality Assurance
Elevate your team's case handling with Quality Assurance. Perfect for managers and QA analysts, this tool offers a smart, structured way to assess, ensure quality, and give feedback that sharpens your processes.
Rigorous Quality Control
- Automated QA Sampling: Implement unbiased and comprehensive case selection across alerts and investigations to maintain high-quality standards.
- Dual-Approval Assurance: Integrate Four-eye Review checkpoints to validate accuracy and reinforce compliance at every step of the case review process.
- Enhanced Review Objectivity: Utilize Blind Review capabilities to ensure impartiality in case evaluations, bolstering the integrity of decision-making.
Streamlined QA Process
- Uniform QA Assessments: Use customizable checklists for consistent, detailed review procedures across all cases.
- Efficient QA Interaction: Enable quick, interactive exchanges between QA analysts and case handlers for prompt issue resolution.
- Role-Specific Access: Set access levels in the QA process based on team roles for proper involvement and oversight.
System Configuration
Supercharge Your Workflow with Lucinity's System Configuration: Your Central Hub for Tailored Efficiency. Configure workflows, screen layouts, team dynamics, and API keys to enhance your operational prowess.
Configurable Operational Design
- View Designer Flexibility: Easily craft custom screen layouts with our drag-and-drop interface and configurable widgets for a unique user experience.
- Workflow Designer Configuration: Adjust every aspect of your workflow to meet your specific financial crime prevention goals, ensuring a perfect alignment with your needs.
- Optimized Workboard Management: Configure workboards to fit your team's dynamics, enhancing efficiency and performance in daily operations.
Intelligent Automation & Control
- Smart Case Allocatore: Leverage the case allocator to get cases to distribute cases, streamlining management and improving resolution outcomes efficiently.
- Robust Access and Compliance Management: Maintain tight control over user roles and permissions with access management and ensure compliance with integrated SLA Configurator tools.
Data, Integrations & Security
At Lucinity, we understand the importance of security for businesses of all sizes and regions. With us by your side, enjoy the confidence that comes from robust security measures, allowing you to focus on running your business with complete peace of mind
Trustworthy Operations & Ethical AI
- Uncompromised Data Security: Lucinity ensures your data remains secure and confidential within your ecosystem, protected by our Microsoft AI cloud instance, guaranteeing it never leaves your control.
- Certified and Trusted: Rely on Lucinity's operational excellence, validated by ISO and SOC Certifications. Stay updated on our data security standards with the Lucinity Trust Report. For further information, visit security.lucinity.com.
- Ethical AI with a Vision: Lucinity is committed to ethical practices, aiming to Make Money Good. Discover our approach at Lucinity's Ethical AI Pledge.
Seamless Integration
- Plug-and-Play Connectivity: Integrate effortlessly with third-party services via RESTful and Webhook APIs.
- Tailored Copilot Skills: Customize and enhance your Lucinity experience with configurable Copilot skills, creating new abilities for seamless third-party service integrations.
- Continuous Innovation: Embrace Continuous Deployment for your platform, ensuring uninterrupted service and the seamless introduction of advanced features.
Microsoft Azure Marketplace
Building on our strategic partnership with Microsoft, Lucinity is available on the Microsoft Azure Marketplace. Join forces with two industry leaders to elevate your compliance and financial crime prevention efforts, ensuring a future of efficiency, security, and unmatched intelligence.
Seamless Integration and Smart Billing on Azure
- Seamless Integration: Effortlessly integrate Lucinity with your existing Azure workflows through our user-friendly Microsoft Azure Marketplace connection.
- Optimized Billing: Manage costs and track expenses easily with Lucinity's solutions, integrated into Azure's billing system for financial clarity and control.
- Leverage Azure Commits: Utilize your pre-purchased Azure capacity to its fullest with Lucinity, ensuring cost-efficient scalability and reliability.
Flexible Pricing and Trusted Compliance
- Flexible Pricing Models: Select from pay-as-you-go, upfront payments, or committed usage options to find a cost-effective pricing plan that fits your operational scale.
- Certified on Azure Marketplace: Lucinity is Azure-certified, assuring high-quality, secure solutions that meet rigorous standards for compliance and financial crime prevention.
Book a Demo to see it in Action
Our team can answer any questions you have about Case Management, the Lucinity platform, and how we can support your compliance needs.
