Lucinity's Case Manager is your one-stop-shop

Alerts, Investigations, and Reporting. Unified.

Boost Productivity by up to 90%

Holistic FinCrime Prevention

Unify 10+ different systems into one place. Investigate all types of FinCrime including AML, fraud, and sanctions for more efficient decision making.

Unmatched Configurability

No more legacy systems and workarounds. Build your own workflows and workboards, tailored to your business processes.  

Augmented by AI

80% of daily analyst time is spent on data gathering and manual processes. Leverage the Luci AI copilot as your personal assistant and automation tool.

The Result?

With Lucinity’s Case Manager and AI Copilot, you can reduce investigation time from nearly three hours to just 30 minutes. By automating repetitive tasks and streamlining workflows, our platform allows investigators to focus on meaningful insights and decisions, making financial crime prevention smarter and faster.

Try It Yourself

Investigate all types of FinCrime in One Place

Lucinity’s Case Manager empowers investigators with everything they need to resolve AML cases efficiently. Seamlessly integrate alerts from any transaction monitoring system or Lucinity's Scenario Builder into one Case Manager, eliminating silos and manual work.

Lucinity’s Case Manager surfaces potentially fraudulent cases with real-time dashboards and automated workflows. Payments suspected of fraud are automatically held for verification before processing, while compliance teams can efficiently review flagged payments within the platform.

Lucinity’s Case Manager streamlines the investigation of sanctions cases by embedding real-time watchlist screening directly into the platform. Analysts can quickly surface and review matches, with AI-powered insights highlighting key risks and contextual details.

Like your systems? Keep them. Feed cases from your existing systems directly into Lucinity and streamline investigations with configurable workflows tailored to your needs. With Luci, our AI copilot, investigators benefit from augmented insights and automated tasks, reducing manual effort and enhancing decision-making to make investigations faster and more effective.

Quote from x
Pleo
Yapily
Kroo
Visa
Arion Bank
Trustly

Unmatched Configurability: The Perfect Combination of Build & Buy

Design your ideal workspace with drag-and-drop widgets and customizable columns, displaying only the details that drive smarter decisions. With Lucinity, you control the information you see, creating views that keep your investigations laser-focused.

Filter cases your way and save your preferences for instant access to what matters most. Lucinity’s flexible filtering adapts to your investigative style, letting you zero in on high-priority cases with ease.

Transform investigations with workflows tailored to your unique processes. Luci automates repetitive tasks, ensuring consistency and giving your team more time to focus on uncovering insights.

Create dynamic workboards customized for different case types or investigator roles. Whether you’re handling complex cases or training new team members, Lucinity adapts to match your business processes.

Obtain a Snapshot View of your SLAs

Integrated directly into Lucinity’s Case Manager, you can set and track SLAs while monitoring key metrics like time elapsed, SLA breaches, and workload distribution. Configurable workboards provide management with complete oversight, helping keep their team on track, balanced, and aligned.

Never Miss an Explanation to the Auditors

Lucinity’s audit logging provides full transparency, tracking every action in a case while distinguishing between human and AI activities. Clearly explain your case history to an auditor - no blackbox.

Get it Done in Bulk

Lucinity’s platform allows you to efficiently manage cases in bulk, saving time and streamlining workflows. With just a few clicks, you can claim, close, or assign multiple cases at once, ensuring tasks are handled quickly and consistently.

Take Control of Quality Assurance

Lucinity’s Quality Assurance tools provide managers and analysts with structured, automated case reviews, ensuring unbiased sampling and consistent standards. Features like Four-Eye Review, Blind Review, and configurable checklists streamline assessments

Integrated into your Existing Systems

Lucinity’s webhook capability ensures seamless communication between our platform and your systems in real time. When actions occur in Lucinity—such as claiming a case, updating its status, or clearing a transaction—you receive instant notifications via webhooks. This allows your systems to act immediately, such as releasing a payment or escalating a case, ensuring fast and efficient decision-making while keeping all systems in sync.

Augmented by the Luci AI Copilot

Luci, seamlessly integrated into Lucinity’s Case Manager, is an advanced AI agent purpose-built to simplify financial crime investigations.

Regulatory Reporting

Lucinity's Regulatory Reporting streamlines the case investigation process, offering a unified interface for organizing, reviewing, validating, and filing Suspicious Activity Reports (SARs). It features intelligent automation and direct filing capabilities, significantly reducing report submission time from four hours to just one hour. Key features include a clean SAR preview, automated XML generation, and case escalation workflows.

Benefits at a glance

Signals

Consolidate all your signals in a single platform, whether they are 3rd party alerts or suspicious activities. Prepare and organize them for a streamlined case review.

Detect, Enhance, and Seamlessly Integrate
  • Consolidate Signals for Enhanced Efficiency: Bring together a wide range of signals in one platform, including transaction data, email correspondence, fraud and sanction alerts, and more.
  • Comprehensive Visibility: Gain full insight into each case as Lucinity connects alerts to their relevant entities, enhancing your investigative tools.
  • Effortless Integration: Integrate Lucinity's solutions smoothly with your existing infrastructure, ensuring easy and efficient signal generation.
Action, Audit and Tailor
  • Real-Time Action: Act swiftly in urgent situations like fraud with immediate alert handling.
  • Full Audit: Enjoy hassle-free compliance—every action is fully audited, from signal to resolution.
  • Configurable: Configure how you want to interact with your signal, what data to show, how to present it, the workflows around them etc.

Investigations

Lucinity automates alert-to-case transformation, slashing investigation time from hours to minutes. Our user-friendly platform ensures all crucial information is readily available, empowering your investigators to make faster, smarter decisions.

Elevate Your Investigation Process
  • Context-Rich Cases: Access all needed context in one platform, there is no need for multiple system switches.
  • Investigation Co-Pilot: Automates summarization, file processing, diverse skills, lookups, and explanations for streamlined investigations.
  • Effortless Review Management: Easily add signals or communications to cases for efficient reviews."
Empower Collaboration and Control
  • Audit & Control: Ensure transparency and security with robust audit trails, detailed logs, and configurable access controls.
  • Adaptive, Collaborative Workflows: Configure your investigative workflows with options to split, merge, or delegate tasks, enhancing team efficiency and collaboration.
  • Evolving Intelligence: Continuous improvement through user feedback, secure document attachments, and third-party insights for oversight.

Regulatory Reporting

Simplify your path from detection to reporting, suitable for any jurisdiction. Our system tracks every step – from signals to final decisions – ensuring efficiency and clarity in your regulatory compliance

Comprehensive Reporting Simplified
  • Versatile Reporting Choices: Create diverse reports such as Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and more.
  • Straight Through Filing: Connect directly to FinCEN, NCA, and some GoAML jurisdictions using our API, and manage submissions, responses, and status changes.
  • Manual Filing: When regulators don't offer API integrations, generate pre-formatted XMLs and export directly from our platform for submissions.
Tailored Reporting Made Easy
  • Seamless Detection to Submission: Smoothly transition from detection to regulatory submission. Enhance consistency, reduce errors, and gain complete traceability of each case.
  • Flexible Integration: Use Lucinity's Regulatory Reporting as an extension or standalone feature. Our platform flexibly adapts to your needs.
  • Tailored for Every Jurisdiction: Adjust reporting to meet jurisdictional requirements. Ensure accurate, consistent, and tailored submissions to meet specific regulatory standards.

Workflows

Improve financial crime prevention with our workflows. Customize each case's steps and phases to match your team's methods, making your process faster and more efficient.

Tailored Workflow Efficiency
  • Streamline Investigations with Structured Phases: Enhance your investigative efficiency by adopting a clear, step-by-step approach with defined steps and phases.
  • Configrurable Workflows: Ensure consistent process enforcement with adjustable workflows and diverse view options.
  • Strategic Data Insights: Leverage aggregated data for informed decision-making and optimal resource use, maximizing operational impact.
Enhanced Team Dynamics
  • Team Management Made Easy: Manage teams more efficiently with tools for configuring work assignments and precise performance tracking.
  • Smooth Team Collaboration: Facilitate seamless team handovers and parallel actions in workflows, tracked in an audit log.
  • SLA Management: Keep on top of SLA compliance with visual task prioritization, ensuring timely adherence to regulations.

Quality Assurance

Elevate your team's case handling with Quality Assurance. Perfect for managers and QA analysts, this tool offers a smart, structured way to assess, ensure quality, and give feedback that sharpens your processes.

Rigorous Quality Control
  • Automated QA Sampling: Implement unbiased and comprehensive case selection across alerts and investigations to maintain high-quality standards.
  • Dual-Approval Assurance: Integrate Four-eye Review checkpoints to validate accuracy and reinforce compliance at every step of the case review process.
  • Enhanced Review Objectivity: Utilize Blind Review capabilities to ensure impartiality in case evaluations, bolstering the integrity of decision-making.
Streamlined QA Process
  • Uniform QA Assessments: Use customizable checklists for consistent, detailed review procedures across all cases.
  • Efficient QA Interaction: Enable quick, interactive exchanges between QA analysts and case handlers for prompt issue resolution.
  • Role-Specific Access: Set access levels in the QA process based on team roles for proper involvement and oversight.

System Configuration

Supercharge Your Workflow with Lucinity's System Configuration: Your Central Hub for Tailored Efficiency. Configure workflows, screen layouts, team dynamics, and API keys to enhance your operational prowess.

Configurable Operational Design
  • View Designer Flexibility: Easily craft custom screen layouts with our drag-and-drop interface and configurable widgets for a unique user experience.
  • Workflow Designer Configuration: Adjust every aspect of your workflow to meet your specific financial crime prevention goals, ensuring a perfect alignment with your needs.
  • Optimized Workboard Management: Configure workboards to fit your team's dynamics, enhancing efficiency and performance in daily operations.
Intelligent Automation & Control
  • Smart Case Allocatore: Leverage the case allocator to get cases to distribute cases, streamlining management and improving resolution outcomes efficiently.
  • Robust Access and Compliance Management: Maintain tight control over user roles and permissions with access management and ensure compliance with integrated SLA Configurator tools.

Data, Integrations & Security

At Lucinity, we understand the importance of security for businesses of all sizes and regions. With us by your side, enjoy the confidence that comes from robust security measures, allowing you to focus on running your business with complete peace of mind

Trustworthy Operations & Ethical AI
  • Uncompromised Data Security: Lucinity ensures your data remains secure and confidential within your ecosystem, protected by our Microsoft AI cloud instance, guaranteeing it never leaves your control.
  • Certified and Trusted: Rely on Lucinity's operational excellence, validated by ISO and SOC Certifications. Stay updated on our data security standards with the Lucinity Trust Report. For further information, visit security.lucinity.com.
  • Ethical AI with a Vision: Lucinity is committed to ethical practices, aiming to Make Money Good. Discover our approach at Lucinity's Ethical AI Pledge.
Seamless Integration
  • Plug-and-Play Connectivity: Integrate effortlessly with third-party services via RESTful and Webhook APIs.
  • Tailored Copilot Skills: Customize and enhance your Lucinity experience with configurable Copilot skills, creating new abilities for seamless third-party service integrations.
  • Continuous Innovation: Embrace Continuous Deployment for your platform, ensuring uninterrupted service and the seamless introduction of advanced features.

Microsoft Azure Marketplace

Building on our strategic partnership with Microsoft, Lucinity is available on the Microsoft Azure Marketplace. Join forces with two industry leaders to elevate your compliance and financial crime prevention efforts, ensuring a future of efficiency, security, and unmatched intelligence.

Seamless Integration and Smart Billing on Azure
  • Seamless Integration: Effortlessly integrate Lucinity with your existing Azure workflows through our user-friendly Microsoft Azure Marketplace connection.
  • Optimized Billing: Manage costs and track expenses easily with Lucinity's solutions, integrated into Azure's billing system for financial clarity and control.
  • Leverage Azure Commits: Utilize your pre-purchased Azure capacity to its fullest with Lucinity, ensuring cost-efficient scalability and reliability.
Flexible Pricing and Trusted Compliance
  • Flexible Pricing Models: Select from pay-as-you-go, upfront payments, or committed usage options to find a cost-effective pricing plan that fits your operational scale.
  • Certified on Azure Marketplace: Lucinity is Azure-certified, assuring high-quality, secure solutions that meet rigorous standards for compliance and financial crime prevention.

Book a Demo to see it in Action

Our team can answer any questions you have about Case Management, the Lucinity platform, and how we can support your compliance needs.